1. Eco Light Up is committed to protecting your personal information. Eco Light Up has obligations concerning the collection, use, disclosure and storage of personal information. These obligations are set out in the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Australian Privacy Laws).
2. This Privacy Policy sets out our information collection and handling practices and the rights and obligations that both you and we have in relation to your personal information.
3. In this Privacy Policy, references to “Eco Light Up“, “we“, “us“ and “our“ are to Eco Light Up Pty Ltd (ACN 159 230 510) and applies to all Eco Light Up affiliate entities.
4. “Personal information“ is information or an opinion about an identified individual or reasonably identifiable individual, whether true or not and whether recorded in material form or not.
5. “Sensitive information“ is a sub-category of personal information which includes information about an individual's racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or certain biometric information.
6.This Policy applies to all dealings Eco Light Up has with individuals, including customers, guarantors or prospective guarantors, suppliers and other third-party service providers of Eco Light Up.
7.We collect information about you and your interactions with us. The types of personal information we may collect about you will depend upon the nature of our interaction with you. Specifically, the personal information we collect, and hold may include:
8. We collect and record personal information about individuals such as:
9. The employee records exemption set out in the Australian Privacy Laws applies to Eco Light Up Pty Ltd acts and practices in relation to the handling of employee records held by Eco Light Up Pty Ltd.
10. This Privacy Policy does not apply to the acts and practices of Eco Light Up Pty Ltd if such acts and practices are directly related to a current or former employment relationship between a Eco Light Up employee and Eco Light Up Pty Ltd and an employee record held Eco Light Up Pty Ltd.
11. We may collect personal information directly from you or from a third party. We will only collect personal information from a third party if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
12. We collect personal information from third parties such as:
13. We may collect this information when you communicate with us through the Websites, telephone, email or a written application.
14. Specifically, we may collect your personal information when:
15. If the personal information we collect includes sensitive information, including health information, we will ask for your consent to collect this sensitive information, unless the law allows us to collect the information without your consent.
16. You can always choose to deal with us anonymously or by using a pseudonym.
17. However, please note that if you choose to remain anonymous, this may affect your ability to access or use certain functions of the Websites or our products and services.
18. If you wish to remain anonymous when dealing with us via a telephone call, please advise the call operator assisting you.
19. We collect, hold, use and disclose your personal information for the following purposes:
20. We will only use or disclose your personal information for a purpose that is related to the purposes specified above (or directly related in the case of sensitive information).
21. We will only use or disclose your personal information after taking reasonable steps to ensure that the information is accurate, up to date, complete, relevant and not misleading.
22. We may disclose your personal information to the following third parties for the purposes listed above:
23. Where possible, we implement contractual measures, and in all other circumstances, take all reasonable measures, with our contractors to ensure that they comply with the privacy standards set out in the Australian Privacy Laws, as applicable.
24. We may also disclose your personal information to a purchaser or potential purchaser of a Eco Light Up entity, our business or any of our assets, including in insolvency, in circumstances which require the purchaser or potential purchaser to use such personal information consistently with this Privacy Policy.
25. We may disclose personal information in other circumstances, where the person concerned has consented to the disclosure, or where we are expressly permitted to do so by the Australian Privacy Laws, or another law. These other disclosures may include where:
26. We may collect, use and disclose your personal information for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time we collect or use your personal information.
27. To the extent Eco Light Up provides you with credit, reviews the credit provided or considers your eligibility for credit, we may also collect the following credit information:
28. We may use or disclose credit information:
29. Credit reporting bodies are able, under applicable privacy regulation, to hand information relating to credit.
30. If Eco Light Up provides your credit information to any credit reporting body, that credit reporting body may include your information in reports provided to other credit providers to assist such other credit providers to assess your creditworthiness.
31.We may disclose your personal information including credit information or credit eligibility information (where applicable) to recipients located outside Australia. The countries in which those third-party recipients may be located are Philippines.
32. Where we disclose information outside of Australia, we will take reasonable steps to ensure that any such person to whom personal information is disclosed will deal with that information in a way that is consistent with the APPs.
33. This Privacy Policy applies to personal information that Eco Light Up collects through all websites owned or operated by Eco Light Up from time to time (the Websites).
34. A “cookie“ is a small file stored by the web browser software on your computer when you access our Websites. An explanation of cookies can be found on the Office of the Australian Information Commissioner's (OAIC) website.
35. We may use “cookies“ and similar technology on our Websites and in other technology applications. The use of such technology is an industry standard and helps to monitor the effectiveness of advertising and how visitors use or websites/applications. We may use such technologies to generate statistics, measure your activity, improve the usefulness of our Websites/applications and to enhance your customer experience.
36. If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our Websites may not function properly or optimally if cookies have been termed off.
37. The Websites may link to other websites which are outside our control, and other websites outside our control may link to the Websites. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left a Website, we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question.
38. Eco Light Up uses social networking services and when you communicate with Eco Light Up, via social media, we may collect information about you as part of the communication.
39. We will use your personal information to offer you products and services we believe may be of interest to you with your consent.
40. Subject to the requirements of the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth), where you have consented to Eco Light Up directly marketing to you about our goods and services, you are entitled to withdraw that consent at any time.
41. When you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication. You may also contact our Privacy Officer using the contact details set out below to be removed from our direct marketing list.
42. We hold hardcopy and electronic records of information in a secure manner to ensure that the information is protected from unauthorised access, modification or disclosure.45.Our staff follow strict information handling procedures, and we only permit those staff whose tasks require use of your information to access it.
43. However, there are inherent risks in transmitting information across the Internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. If you have security concerns or wish to provide personal information by other means (e.g. by telephone or paper), you may contact us using the contact details set out at the bottom of this Privacy Policy.
44. We will retain your personal information, only for as long as the information is needed for the purposes set out in this Privacy Policy and for any additional period that may be required or permitted by law. We destroy or delete your personal information once it is no longer needed or required to be kept by law.
45. You may request access or correction of your personal information, credit information or credit eligibility information we hold about you at any time by sending us a written request.
46. In your request, please state how you would like to obtain access. For example, you may like to inspect our records at our premises, or you may prefer to be sent photocopy or an electronic version of your information.
47. If your personal information, credit information or credit eligibility information is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request we correct the information and we will consider your request.
48. You are entitled to provide us with a statement of the correction to the information we hold and to request that we attach the statement to the information that we hold about you.
49. You do not need to provide a reason for your request. Once our Privacy Officer has verified your identity, your request will be forwarded to our information systems manager who will arrange for access to be provided to you in an appropriate manner within 14 days.
50. We may charge a small fee for providing access if it requires a significant amount of time to locate your information or to collate or present it in an appropriate form. Our Privacy Officer will follow up your request to ensure that the level of access which you have been provided is to your satisfaction.
51. Where permitted under applicable privacy laws, we may not be able to provide you with access to your information, for example, where it will have an unreasonable impact upon the privacy of others, where it relates to legal proceedings between us through which the information would not otherwise be available, where it would-be prejudicial to negotiations we are holding with you, where we are required by law to withhold the information or where it would reveal information relating to our commercially sensitive decision making processes.
52. If we are unable to provide you with access, we will state why this is so and consider whether the use of an intermediary would be appropriate to provide you with an explanation of your information.
53. If you are not satisfied with how we have handled your personal information or credit information or want to make a complaint you are entitled to lodge a complaint with the relevant privacy regulator.
(a)Australian residents: complaints should be lodged with the OAIC. Information about how to lodge a complaint is available on the OAIC website atwww.oaic.gov.au or by running the OAIC information line during business hours.
54. The OAIC usually require that a complainant seeks to resolve their complaint directly with us, unless it is inappropriate to do so.
55. You may lodge a complaint with our Privacy Officer using the contact details set out below.
56. This applies to complaints that arise under Australian Privacy Laws.
57. We will inform you of who will handle your complaint and you may contact our Privacy Officer to enquire about its stage of progress at any time. We will go to great lengths to ensure that your complaint is resolved to your satisfaction.
58. Due to changing business circumstances, we may need to change our Privacy Policy from time to time, if we do, we will endeavour to ensure that your overall level of privacy protection is not diminished and will publish the changes on our Websites. Any actions that we have taken before the change will continue to be regulated by the privacy policy that existing before ethe changes were made.
59. If you:
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